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How long does shipping take?

Your new bestfriend will be with you shortly, please allow up to 2 business days for your order to be dispatched. Due to COVID-19, shipping times may vary, we are not responsible for any lost, stolen or delayed goods after dispatch, please contact the courier company directly for these issues.

STANDARD Shipping: 4 - 7 Business Days
EXPRESS Shipping: 1 - 4 Business Days

STANDARD Shipping: 5 - 9 Business Days
EXPRESS Shipping: 3 - 6 Business Days

STANDARD Shipping: 6 - 14 Business Days
EXPRESS Shipping: 4 - 7 Business Days

How much will shipping cost?

Shipping varies on country and will be calculated on checkout.

Shipping within Australia is FREE

My Order

How can I cancel my order?

Please email us within 15 minutes of placing your order if you notice any errors.

Do you offer returns/exchanges for faulty items?

We are sorry to hear, this is not usually the case but if so, we will gladly replace it with a new bestfriend. Please contact us so we can solve the issue for you.

Do you offer warranty on your products?

Absolutely! Orders come with a 12-month warranty. We will happily replace or refund any goods, if they are found to be faulty, damaged or have caused a skin reaction. Read our refund policy and if you are eligible, please email so we can assist you.


How often should I use GLAMSTEAM?

We recommend using the facial steamer 1 - 2 times a week for improved results.

How do I use my GLAMSTEAM?

Please refer to our how to use page.

Will my GLAMSTEAM work internationally?

Yes, you simply need an international adapter for the product to work, most countries are compatible with the voltage. Please check before purchase. Our power outlet is AUS/NZ, GLAMSTEAM voltage is 220 ~ 50HZ and meets safety/electrical standards.

What water do I use with my GLAMSTEAM?

We recommend Pure or Distilled water.

What fruit and essential oils can I use in my GLAMSTEAM?

Please ONLY use dried fruits, dried flowers, and dried vegetables. If you have sensitive skin or allergies, we advise do not use any of the above with the GS Steamer. When using essential oils, we recommend insert up to two drops and make sure the essential oil is not leaking from the compartment.

Is my GLAMSTEAM waterproof?

No, it is not! For your safety and health, we advise you not to pour water on the steamer or next to the power outlet. Please keep away from water or any other liquids.

Do you test on animals?

No way! We love our animals and we’re practically vegan (fruits, vegetables, essential oils and water)